Dashboard
Security Funnel Edition — Monitor fraud, ODR, and team performance
3 Fraud Alerts Require Investigation
2 IMEI mismatches detected, 1 serial returner flagged (>2 returns in 6 months).
Review in Security Dashboard immediately to prevent fraudulent returns.
Messages Today
--
↑ 15% vs yesterday
Fraud Attempts Blocked
--
↑ 3 this week
Current ODR
--%
Target: <1% ✅
AI Vision Accuracy
--%
↑ 2.1% this month
Message Volume (7 Days)
System Status
Inventory API
287ms
Amazon SP-API
2m ago
OpenAI GPT-4o
15 calls
PostgreSQL
Healthy
Recent Security Events
| Time | Event Type | Order ID | Buyer | Status | Action |
|---|---|---|---|---|---|
| 12m ago | 🚨 IMEI Mismatch | #114-3829472 | Michael Roberts | High Risk | |
| 1h ago | ⚠️ Serial Returner | #114-9283746 | Karen Davis | Medium Risk | |
| 3h ago | ✅ iCloud Lock Removed | #114-4567891 | Emma Thompson | Resolved |
🛡️ Security Dashboard
Fraud detection, IMEI verification, and buyer risk management
Fraud Attempts Blocked
12
This month
IMEI Mismatches
3
Requires investigation
Serial Returners
8
Flagged (>2 returns/12mo)
Warranty Void Cases
5
Physical damage detected
Active Fraud Investigations (3)
IMEI Mismatch — Device Swap Suspected
Order: #114-3829472 • Buyer: Michael Roberts
Device: iPhone 11 128GB Black
Issue: Photos show IMEI 356789012345999, but shipped device was IMEI 356789012345678
Risk Score: HIGH (8/10) — 3rd return in 6 months
Device: iPhone 11 128GB Black
Issue: Photos show IMEI 356789012345999, but shipped device was IMEI 356789012345678
Risk Score: HIGH (8/10) — 3rd return in 6 months
Serial Returner — Requires 7-Photo Verification
Order: #114-9283746 • Buyer: Karen Davis
Device: Samsung Galaxy S20 FE
Issue: "Battery draining fast" — same complaint as previous return
Risk Score: MEDIUM (6/10) — 3 returns in last 12 months
Device: Samsung Galaxy S20 FE
Issue: "Battery draining fast" — same complaint as previous return
Risk Score: MEDIUM (6/10) — 3 returns in last 12 months
iCloud Lock Not Removed — Return Blocked
Order: #114-1234567 • Buyer: David Martinez
Device: iPhone 12 Pro 256GB
Issue: AI Vision detected "Activation Lock" screen in photo #7
Risk Score: HIGH (7/10) — Device cannot be resold if locked
Device: iPhone 12 Pro 256GB
Issue: AI Vision detected "Activation Lock" screen in photo #7
Risk Score: HIGH (7/10) — Device cannot be resold if locked
Serial Returner Watchlist
| Buyer Name | Risk Score | Total Returns | Last Return | Common Complaint | Action |
|---|---|---|---|---|---|
| Michael Roberts | HIGH (8/10) | 3 returns | Today | IMEI mismatch | |
| Karen Davis | MEDIUM (6/10) | 3 returns | 2 days ago | Battery issues | |
| John Smith | MEDIUM (5/10) | 2 returns | 1 week ago | Screen defects |
🔗 Inventory Link
IMEI tracking and hardware data enrichment
API Configuration
Base URL for internal inventory system
Stored securely in Railway environment variables
Railway.app auto-configured
Integration Health
Response Time (24h avg)
287ms
Target: <500ms ✅
Success Rate
99.7%
API Calls Today
723
Failed Calls
2
Last failure: 6h ago (timeout)
IMEI Tracking Database
| Order ID | Device | IMEI / Serial | Battery Health (Ship) | Warranty Expires | Account Status | Ship Date |
|---|---|---|---|---|---|---|
| #114-3829472 | iPhone 11 128GB | 356789012345678 | 92% | 2026-04-15 | Unlocked | 2026-01-10 |
| #114-9283746 | Samsung S20 FE | 358123456789012 | 89% | 2026-05-20 | Unlocked | 2026-02-18 |
| #114-4567891 | iPad Air 64GB | DMPR2ABCDEFGH | 95% | 2026-06-01 | Unlocked | 2026-03-01 |
| #114-7891234 | iPhone 12 Pro 256GB | 357890123456789 | 85% | 2026-05-10 | Unlocked | 2026-02-08 |
| #114-2345678 | MacBook Air M1 | C02ABCDEFGHJ | 91% | 2026-07-15 | Unlocked | 2026-04-15 |
⚡ ODR Protection
Fast-track replacements and keyword compliance monitoring
Current ODR
0.68%
Target: <1% ✅
Fast-Track Replacements
23
This month
Avg Dispatch Time
18hrs
↓ 6hrs improved
Replacement CSAT
4.9/5
⭐ Excellent
📦 Fast-Track Replacement Pipeline (3 Active)
Order #114-3829472 — iPhone 11 128GB
IN TRANSIT
├─ Return Status: In Transit (arriving tomorrow)
├─ Replacement: ⚠️ NOT YET DISPATCHED
├─ Customer Notified: "Return received, replacement being prepared"
└─ ODR Impact: On track (24hr window)
├─ Replacement: ⚠️ NOT YET DISPATCHED
├─ Customer Notified: "Return received, replacement being prepared"
└─ ODR Impact: On track (24hr window)
Order #114-9283746 — Samsung Galaxy S20
COMPLETE
├─ Return Status: Delivered (2 days ago)
├─ Replacement: ✅ DISPATCHED (tracking: ABC123456)
├─ Customer Feedback: 5-star review received
└─ ODR Impact: Prevented negative feedback
├─ Replacement: ✅ DISPATCHED (tracking: ABC123456)
├─ Customer Feedback: 5-star review received
└─ ODR Impact: Prevented negative feedback
Order #114-1234567 — iPad Air 64GB
MONITORING
├─ Return Status: Label created (not yet shipped by buyer)
├─ Replacement: On hold (awaiting return transit confirmation)
├─ Estimated Ship: Buyer has 7 days to return
└─ ODR Impact: No action required yet
├─ Replacement: On hold (awaiting return transit confirmation)
├─ Estimated Ship: Buyer has 7 days to return
└─ ODR Impact: No action required yet
🔍 Keyword Compliance Checker
Amazon Renewed Quality Program (RQP) Terminology
| ❌ Non-Compliant | ✅ Compliant Alternative | Status |
|---|---|---|
"Used" |
"Refurbished" or "Renewed" |
Auto-Replace ON |
"Second-hand" |
"Renewed" |
Auto-Replace ON |
"Tested" |
"Inspected & Certified" |
Auto-Replace ON |
"Pre-owned" |
"Refurbished to Amazon Renewed Standard" |
Auto-Replace ON |
✅ Compliance Score: 100% (Last 100 Messages)
All AI-generated drafts automatically scanned and corrected before sending
Inbox
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Select a ticket to view messages.
Team & Roles
Manage team members and permissions
| Name | Role | Status | |
|---|---|---|---|
| John Doe | john@example.com | SUPER_ADMIN | Active |
| Jane Smith | jane@example.com | AGENT | Active |
Amazon Accounts
Manage all Amazon Seller accounts
| Marketplace | Seller ID | Region | Status |
|---|---|---|---|
| Amazon UK | A1F83G8C2ARO7P | Europe | Connected |
| Amazon DE | A1PA6795UKMFR9 | Europe | Connected |
Decision Trees
Security-enhanced categorization logic
Enhanced Decision Trees with Security Branches
Loading trees...
AI Templates
Policy-compliant response templates
Return Accepted
Hi {{customerName}}, your return for {{itemName}} has been accepted. Please use this label...
Defect Missing Info
We're sorry to hear about the defect. Could you please provide 2 photos of the damage?
Settings
System configuration and integrations
🔗 API Integrations
For Visual AI inspection and text generation
🤖 Auto-Send Controls (Owner Only)
Enable Auto-Send
AI automatically sends replies when confidence ≥95%
85%
95% (Current)
99%
Requirements for Auto-Send:
✅ Confidence Score ≥ 95%
✅ Compliance Score = 100%
✅ Sentiment = Neutral or Positive
❌ Excluded Categories: Returns, Fraud Flags
✅ Confidence Score ≥ 95%
✅ Compliance Score = 100%
✅ Sentiment = Neutral or Positive
❌ Excluded Categories: Returns, Fraud Flags
🚀 Railway.app Deployment
Environment
Production
Database
PostgreSQL 15+ (Managed)
SSL Status
✅ Auto-Provisioned
Secrets Configured
✅ Amazon LWA, OpenAI, DB URL
Last Deployment
2 hours ago (v2.5.0)
Analytics
Performance metrics and insights
Avg Response Time
6.3min
↓ 0.8min improved
Fraud Prevention Rate
94.2%
12 attempts blocked
ODR Compliance
0.68%
Target <1% ✅
AI Vision Accuracy
94.2%
↑ 2.1% this month
Security & Fraud Analytics
IMEI Mismatches
3
This month
Serial Returners Flagged
8
>2 returns/12mo
Warranty Void Cases
5
Physical damage
Account Locks Detected
7
iCloud/Google/Samsung